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We offer a 21-day return policy, in cases where items are damaged or not as described.
Because our supplements are consumable products, we are unable to accept returns of opened items for safety reasons. To be eligible, you must request a return within 21 days of receiving your item and meet the conditions outlined below.
Eligibility for Returns
Damaged or Defective Items
You can return items that arrive damaged, defective, or materially different from what was ordered.
Items must be returned in their original condition, with the remaining product unopened and in original packaging. A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
Opened orders
Items purchased on sale
Starting A Return
To start a return, email us at hello@illuminevitamins.com with your order details (order number and full name as per order), a brief description of the issue and photo.
Returns sent without prior approval will not be accepted.
Return Address
1147 E Exchange St
Boise, ID 83716
Return Process
Once your return is approved, we’ll send you return instructions.
Customers are responsible for return shipping costs unless otherwise stated.
Items sent back without authorization will not be accepted.
Exchanges
Because our supplements are consumable products, we do not offer exchanges.
If you would like a different item, please place a new order.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status.
If approved, the refund will be processed to your original payment method within 15 business days. Your bank or card issuer may take additional time to post the funds.
If you haven’t received your refund after 15 business days from approval, please contact us at hello@illuminevitamins.com
