Your cart is empty.
*Shipping, taxes, and discounts calculated at checkout.
This Shipping Policy outlines the terms and conditions governing the dispatch and
delivery of goods purchased through illumine.
1. Order Processing
- Orders placed by 1:00 PM (GMT-7) on business days are prioritised for same-day
processing.
- Most orders are dispatched on the same business day or the following business day.
- During peak periods or periods of elevated fulfilment volume, dispatch may require an
additional business day.
- Orders placed after 1:00 PM AEST, or on weekends or public holidays, will be
processed on the next business day.
2. Order Confirmation
- Upon successful placement of an order, the customer will receive an order
confirmation email containing order details.
- A tracking notification will be issued once the order has been packed and transferred
to the relevant postal or courier service.
3. Shipping Options
3.1 Standard Shipping (U.S Only)
- Cost: Free of charge for orders over $50.
- Timeframe: Delivery timeframes vary depending on the destination country and
region.
- Standard shipping timeframes are subject to the operational control of the courier or
postal carrier. Once transferred to the carrier, delivery times fall outside the control of
illumine.
3.2 Express Shipping (Optional)
- Cost: Calculated at checkout based on the customer’s location.
- Timeframe: Generally 1–4 business days, subject to the destination and the courier
service engaged.
4. Delivery Locations
- Goods are shipped to residential and commercial addresses globally.
- Deliveries to remote or rural areas may be subject to extended timeframes.
5. Order Tracking
- A tracking number will be issued by email once the order has been lodged with the
courier.
- Tracking information is provided via the courier’s online tracking platform.
6. Shipping Issues
- Any delays, failed deliveries, or complications arising during transit should be reported to hello@illuminevitamins.com
- illumine will liaise with the courier to investigate and facilitate resolution.
- Timeframes for investigations may vary depending on the courier’s processes.
7. Incorrect or Incomplete Addresses
- It is the customer’s responsibility to ensure all shipping information provided at
checkout is accurate and complete.
- illumine is not liable for delays, non-delivery, or loss of goods resulting from incorrect
or incomplete address details supplied by the customer.
8. Shipping Delays
- Delivery estimates provided at checkout are indicative only.
- External factors—including, but not limited to, weather events, customs inspections,
courier backlogs, strikes, and force majeure events—may impact delivery timelines.
- illumine carries no responsibility for delays caused by third-party carriers or external
events outside its reasonable control.
9. Contact Information
- All enquiries relating to shipping, delivery, or order fulfilment must be submitted to
hello@illuminevitamins.com
